Orders and customers

The order lifecycle, invoices, customers and groups, refunds, returns, chargebacks and store credit.

Orders

/orders — every order with its status, items, payment, shipping and history. An order moves through pending payment → paid → processing → shipped/delivered (or, for digital, delivered at payment) → complete; cancelled and refunded are terminal. Open an order to update its status, add a note, print the invoice or packing slip, or issue a refund.

Placing an order also runs the checkout journey's order placed branch — receipt, notifications, a nurture sequence. See Journeys.

Customers

/customers — everyone who has bought, with their orders, addresses and lifetime value. A buyer becomes a member of the site; guests are given an account at their email address.

Customer groups (/customer-groups) — wholesale, VIP, staff — with group pricing and group-only coupons.

Refunds and returns

/refunds — issue a full or partial refund to the original payment; for a digital order the download links and licence keys are revoked at the same time. Returns record a returned item, its reason and its outcome (refund, replacement, store credit).

Chargebacks

/chargebacks — disputes raised at the payment gateway, with the deadline to respond and the evidence submitted. Licences on a disputed order are suspended until it is resolved.

Store credit

Refunds and returns can be settled as store credit on the customer's account, spent at checkout.

Licences

/licenses — licence keys issued by digital products, their activations and validation history. See Digital products and licences.